Order Queries

• Can I Edit or Cancel my Order?

  Order Modifications If you realise that there's a mistake with the contents or delivery address of your order, please let us know ASAP and we'll do our best to try and make the edit as requested. If the products have already been printed or dispatched, we won't be able to edit the order for you...

• My Order hasn't Been Dispatched?

  If you haven't received your dispatch email despite the order processing timeline elapsing, our shipping notification has likely malfunctioned. Get in touch with us at: info@hoodgreetings.com with your order number We'll provide an update on when to expect delivery.

• I Received a Damaged or Defective Product?

  We do our best to ensure that your order is received in the best possible condition, however on rare occasions you may receive a damaged or defective product. Drop us an email at info@hoodgreetings.com alongside images of the damage/defect. Depending on the nature of the damage or defect we may ...

• Missing Items from My Order or Received the Wrong Order?

  Missing Item(s) from My Order If only some of your order has been delivered: Your order may have been split into multiple shipments; check the order processing and delivery timelines for each product type If you should have received the product, let us know at info@hoodgreetings.com and we'll d...